REFUNDS POLICY
We hope you are completely satisfied with all items purchased with Abode Studio! Since most purchases will be made through our online platform, we encourage you to reach out to our Customer Support team at hello@abodestudio.com for fabric + finish samples, product details, and estimated ship dates prior to placing your order to ensure satisfaction upon arrival.
RETURNS
All purchases are final sale. No returns or exchanges will be accepted for the following reasons - item does not fit in the intended space, not as expected, color variation, no longer want, no longer need, etc. Products that arrive damaged or incorrect are eligible for return or exchange provided a claim form is submitted to our Customer Service team for review and confirmation of approval has been received. (Please see our Claims section for further detail) We encourage you to reach out to our Customer Support team at hello@abodestudio.com for any concerns or inquiries prior to placing your order to ensure satisfaction upon arrival.
BACKORDERED ITEMS
Please note, estimated ship dates are subject to change. Our team will communicate updates on backordered or delayed items through a status update. All backordered or delayed items are eligible for cancellation before your order is queued for shipment. Once your order has been queued for shipment, no changes (i.e., address, quantity, cancellation) may be made to the order.
All availability is subject to change without notice either before or after the given date. Please reach out to hello@abodestudio.com for any questions regarding the availability of a product.
*In-stock item lead times are also subject to delays due to the high volume of orders being processed through our warehouses.
CLAIMS
Items that have arrived to the customer damaged, incorrect, defective, etc. are considered a claim and should be filed as a claim through our online claim form. A claims specialist will reach out to you with a resolution option.
Claims must be filed within 48 hours from the delivery date. All items are carefully inspected before shipment, but damage may occur in transit. We ask that you inspect your pieces upon delivery. If your shipment requires a signature, note any damage to the packaging on the delivery receipt before signing and take a picture of the package before unboxing. If your item is missing or the incorrect item was delivered, please attach a copy of any paperwork the delivery agent provided. If a concealed defect or damage is discovered, please take detailed images of the damage or defect to help ensure your claim can be filed.
- 48 hours to file a claim from delivery
- Claims solutions resolved within 15 business days
- Non-guaranteed solutions if filed after 5 days of delivery.
Please file one claim per affected item even if you are filing multiple items from the same order.
A claim form from our website must be filled out in its entirety to be recognized and resolved. Claims brought up via any other communication platform will not be considered an issue and may not be resolved. The day a claim form is filled out is the day the issue is recognized and will be put into review for reconciliation.
Any claims that are filed after 48 hours may be denied reconciliation. Claims will not be accepted without images of the original packaging. We appreciate your understanding.
Color Note: Because each computer monitor displays color differently, we cannot be held liable for differences between the actual product color and how it appears on your screen. The manufacturer provides descriptions of merchandise, including colors or shades, textures, and other features; Abode Studio assumes no liability for the description, for variance, including in colors or textures, minor imperfections, and/or for a product that does not meet customer satisfaction, unless a manufacturer-verified defect exists.
Some of Abode Studio’s products are made from naturally sourced materials. Color variations cannot be controlled or corrected and can even occur amongst sets.
Solid Wood Disclaimer: Some of our products are made from solid wood. These products may be susceptible to warping, cracking, or shrinking. Products made from a solid wood can still react to local climate and conditions up to a year after receipt. Solid wood is also very susceptible to sunlight and can crack/split over time with overexposure.
Dark mark note: Color variances or “marks” on wood tables can develop from knots in the wood which naturally absorb stain in a denser manner than the rest of the table. Please note, this is not a manufacturing defect. Since our products are made from natural materials it is possible to have the stains appear darker in various areas of the wood. Please see the excerpt below from our policies and procedures.
Wood Cleaning: Dust lightly using a soft terry cloth with the grain of the wood. To remove minor stains or dirt, wipe with a soft damp cloth. Oily stains can be removed using a cloth damp with a mixture of warm water and a non-abrasive soap such as Murphy's soap. Please avoid using any abrasive or harsh chemicals. Dry the piece thoroughly with a clean, soft cloth. To avoid scratching, you should blot, rather than wipe spills.
Lost items should be filed within 15 days of receiving tracking, but if filed outside of the timeframe can be considered for reconciliation with proof of loss on the tracking.
Stolen shipments will need to be filed within 5 days of delivery. Items over $100 will require a police report to reach reconciliation.
CANCELLATIONS
If your order is backordered, you may cancel your order at any time until your order is restocked and queued for shipment. If a cancellation is necessary after an item has already shipped or been queued for shipment, a 25% restocking fee and original shipping charges will be deducted from your total refund. Items queued for shipment are considered in transit by our vendors and we are not able to stop the shipment.
In stock items are ineligible for cancellation. Thank you for your understanding.
As a courtesy to our team, please refrain from sending multiple messages with your requests as we may take 2-3 business days to get back to you. Your request will be honored from the time/day that you send the first cancellation request email. All cancellations MUST be confirmed with a team member by emailing hello2abodestudio.com to be considered valid.
Any refusal of delivery or cancellations made after an order has shipped will be refunded excluding a 25% restocking fee and original shipping costs.
Refunds may be made in the form of store credit or to the customer's original form of payment depending on preference.
*In the rare case an item is unable to ship, our team will reach out to offer a refund or store credit. If we do not hear back within 48 hours, store credit will be applied including the total amount of the unavailable order.
DAMAGED PRODUCT
Damage to the merchandise while in transit, or defects in manufacturing are rare, but occasionally do happen. Should your piece arrive with a defect or damage, a claim must be filed within 48 hours of delivery and a claim filed through our website so our claims team can review and help resolve the issue.
Please fully inspect your furniture at the time of delivery and note any damage or defect to our customer experience team as quickly as possible upon receipt, so that we may file a claim and include it in your delivery documents.
REFUSAL OF DELIVERY
If you refuse your delivery, the piece(s) will be brought back to the local delivery terminal and the order will be refunded in store credit. You will be charged a 25% restocking fee, and all original shipping charges and return shipping charges will not be refunded. The fees and charges will be taken out of the total cost of the order and refunded in store credit. Please note, we are not obligated to refund any cost of a refused order.
Furniture that is refused due to non-damage or defect-related feedback will be non-refundable to the original form of payment. If a scheduled delivery cannot be completed due to the customer's non-availability, the customer will be responsible for any additional fees and expenses associated with re-delivery, as imposed by the freight carrier.
RISK OF LOSS
We will assume risk of loss up until the point of delivery either through our company or our designated shipping agent. You will be responsible for all risk of loss for non-defective merchandise after delivery by us.
We are always striving to become a better company and as a result of customer feedback and real-world experiences, our Return Policy may be changed at any time at our sole discretion. Your purchase will be made under the Return Policy that was in effect at the date of your purchase.